Wedding Cake FAQ
Learn Everything You Need Before You Say I Do
Wedding Cake FAQLet us help make you special day that much better
What restrictions do you cater to?
We are the ONLY, fully vegan, gluten free and peanut free coffee shop, bakery and food establishment in the Northern Illinois area (and expanding). We also do not use tree nuts - except coconut. If you have any other allergy restrictions please contact us and we will be more than happy to talk through them with you.
How far in advance do I need to book with you?
Wedding season can be a very busy season for our bakery. We always say, plan as far in advance as you can to be safe. THe sooner you schedule you cake tasting and lock in your order with us the easier the process will be. Our goal is to make your day and planning a little less stressful. The more time we have before your big day the easier we can do that.
What can you do for my wedding?
We do everything from catering to wedding cakes and everything in-between. Tell us what you are looking for and we will do our best to make your dreams come true.
How much does a wedding cake cost?
Every wedding and every request is specific to that couple. So, there is no one shoe fits all pricing. What we can say is that wedding cakes can range from $300 - $3,000. Some cakes are very basic one layer and others are multi-tiered with colors and gold leaf. We suggest making an appointment to meet with one of our bakers or filling out a custom order form by clicking here.
Why isn't the cake cost just the base price on the website?
The base pricing on our website lets you know how many servings you will get for each size, and the pricing for BASIC cake work (frosting with minimal decoration). This pricing does not apply to wedding cakes; which are in a completely differeny league of complexity.
Why is there a certain time frame for placing a custom cake order?
Custom cake work takes time, and unfortunately there's only so much of that to go around! We ask for a MINIMUM of 1 - 2 months notice for wedding custom cake work, depending on the level of customization you're looking for. A 1 - 2 month notice means that your order has been placed, priced, and your deposit has been received. When in doubt, we always say plan ahead! If we are already booked up for the date of you event we will let you know. We often can, and do, accommodate shorter turn around requests, but it cannot be guaranteed, especially during wedding season (April-October). A RUSH fee is assessed for any custom order not placed with less than 1 - 2 months out from the wedding date.
Why do I need to place a deposit for my custom order?
When we accept your custom cake order, there is a lot that goes into making sure your order gets completed on time. From ordering materials, to hand-making pieces, and even turning down other orders to ensure your order is completed to the highest standard. A deposit will let us know you're serious about placing your order, and allow us to get the ball rolling to completing your order. Deposits are NON-REFUNDABLE, because the deposit will reserve your event date and labor hours. Deposits are 50% of the total of the custom order. Meaning we turn down other orders, order materials ahead of time, etc, to make sure your order is completed to the highest standard. ORDERS ARE NOT CONFIRMED UNTIL THE INITIAL DEPOSIT IS PAID.
Can I taste cakes before ordering?
Yes! You absolute can. We typically book cake tastings during the week, as weekends can be a bit busy around the shop. However, if your schedule only allows weekend availability we will make every effort to find time to meet with you based on the availability in our schedule. The cupcakes in our shop are the same cake recipes we use for our cakes, and they are available for purchase daily.
Do you deliver?
Yes! We strongly encourage large cakes and specialty cakes be delivered to your event location to ensure there's no issues with transportation. We figure out the delivery cost for you once you provide your location and time. Delivery is available, based on availability and distance. Please inquire to learn more.
If you want to pick the cake up yourself, we have you sign your order form which states that you assume all responsibility for your cake once it leaves our shop. We cannot be responsible for cakes once they leave our shop, as we do offer a delivery service which guarantees a perfect cake to arrive at its location.
I sent an email for a custom cake, when will I hear back?
Email are always answered in the order that they are received. We try to focus all of our attention to our custom work, so just remember, when it takes a slower amount of time to hear back on the weekend, we are dedicating ourselves to our work, just like we will when we are making your order. Typically we get back to customers within 12 to 48 hours.
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The Water Bar is a fully vegan, gluten free and peanut free eatery for people of all walks of life. Here to make allergy sensitive eating the new norm; while providing an fun and engaging EATERTAINMENT experience.
St. Charles, IL: (815) 293-7720
Geneva, IL: (815) 214-9552
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